Effective Date: May 20, 2024
1. Introduction
Welcome to falihairs.com. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or purchase our products.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, shipping address, phone number, payment information, and any other information you provide when making a purchase.
Non-Personal Information: Browser type, IP address, and browsing habits through cookies and similar technologies.
3. Use of Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders.
To communicate with you regarding your orders, returns, and other customer service inquiries.
To improve our website and customer service.
To send promotional emails and offers (you can opt-out at any time).
4. Disclosure of Your Information
We may share your information with:
Service Providers: Third-party vendors that assist in payment processing, shipping, and other business operations.
Legal Requirements: When required by law or to protect our rights.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
6. Not the Producer
Please note that we are not the producers of the hair products sold on falihairs.com. We import hair and accessories from Asia and make wigs from these imported bundles.
7. Importation and Delivery Delays
Occasionally, there may be delays in importation that can affect the delivery of your order. We will communicate any delays and work to resolve them as quickly as possible.
8. Return Policy
You are eligible for a return within 24 hours after the confirmation of delivery. To initiate a return, please contact our customer service team with your order details. The product must be in its original condition for a return to be processed.
9. Pricing and Exchange Rates
Prices on our website are subject to change based on the fluctuation of the Naira exchange rate. We strive to provide the most accurate pricing, but changes in the exchange rate can affect final costs.
10. Security of Your Information
We implement security measures to protect your personal information. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 13.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: lavirginhairs@gmail.com
Address: Suit 15 ,Annuva mall orchid road Lekki Lagos Nigeria
By using falihairs.com, you consent to the terms of this Privacy Policy.
